Refund and Returns Policy
Refund & Returns Policy for Fluxnotch Technologies
At Fluxnotch Technologies, we are committed to delivering quality products and ensuring customer satisfaction. This Refund & Returns Policy outlines the conditions under which products can be returned, exchanged, or refunded.
By making a purchase from us, you agree to the terms stated below.
Returns Eligibility
We accept returns on products that are defective, damaged, or not functioning as expected at the time of delivery. To be eligible for a return, the item must be reported within 48 hours of receiving the product.
The product must be in its original condition, unused, and returned with all original packaging, accessories, and proof of purchase.
Non-Returnable Items
Certain items may not be eligible for return or refund. These include products that have been physically damaged after delivery, items that have been tampered with, or products without their original packaging or accessories.
Software, digital products, and certain accessories may also be non-returnable unless they are proven to be defective upon delivery.
Return Process
To initiate a return, customers must contact our support team via phone, email, or WhatsApp with details of the issue. Our team will review the request and provide instructions on how to proceed.
Once approved, the item should be returned to our store location or through an agreed delivery method.
Inspection and Approval
All returned items will be inspected upon receipt. If the product meets our return conditions, we will proceed with a replacement, exchange, or refund as applicable.
If the item does not meet the required conditions, it may be returned to the customer without a refund.
Refunds
Approved refunds will be processed through the original payment method where possible. In some cases, refunds may be issued as store credit or through alternative agreed methods.
Refund processing time may take a few business days depending on the payment method and verification process.
Exchanges
Customers may request an exchange for the same product or another item of equal value, subject to availability. If the replacement product has a higher value, the customer will be required to pay the difference.
Delivery and Return Costs
Customers may be responsible for return shipping costs unless the return is due to an error on our part, such as delivering the wrong or defective item.
We recommend using a reliable delivery service when returning items.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled but may be eligible for return under the conditions stated above.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us:
Fluxnotch Technologies
No. 12, Simbiant Abiola Way, Opposite Sterling Bank,
Computer Village, Ikeja, Lagos, Nigeria
📞 08063188515
📧 fluxnotchtech@gmail.com
🌐 www.fluxnotchtech.com
Conclusion
At Fluxnotch Technologies, we aim to provide a fair and transparent return process. Your satisfaction is important to us, and we are always ready to assist you in resolving any issues quickly and professionally.